Vintrix Market

Terms of Service

Last updated: November 13, 2026

1. General Provisions

These Terms of Service govern the use of the Vintrix Market website, online catalog and the Vintrix Market Inventory System (the "Service"), operated by Vintrix Market, Zgierz, Poland ("we", "us"). By using the Service you accept these Terms. If you do not agree, please do not use the Service.

2. The Service

  • A public online catalog where customers can browse and buy second-hand, returned and new products.
  • Customer accounts allowing orders, favorites, inquiries and purchase offers.
  • An internal inventory management system used by our staff to manage stock, sales and listings on marketplaces (Allegro, OLX, Shopify, TikTok Shop) and social media (TikTok, Instagram).

3. Accounts

  • You must provide accurate information and keep your login details confidential.
  • You are responsible for activity carried out on your account.
  • We may suspend accounts that breach these Terms or are used unlawfully.
  • Access to the internal inventory system is limited to authorised staff.

4. Products and Prices

  • Each product is described with its condition (new, like new, used). Photos show the actual item or a representative item.
  • Prices are given in Polish złoty (PLN) and include VAT where applicable. Shipping costs are shown before payment.
  • Most items are unique; an order is confirmed only after successful payment.

5. Orders and Payment

Orders are placed through the catalog checkout. Payments are processed by Stripe. The sales contract is concluded when we confirm the order after payment. Discount codes apply only within their stated terms and cannot be exchanged for cash.

6. Delivery

We ship within Poland using the carriers offered at checkout. Delivery times depend on the chosen carrier. Risk passes to the consumer when the parcel is delivered.

7. Right of Withdrawal (Consumers)

A consumer may withdraw from a distance contract within 14 days of receiving the goods without giving a reason, in accordance with the Polish Consumer Rights Act. To withdraw, send us a clear statement through the Service. We refund the payment, including the cheapest standard delivery cost, within 14 days of receiving the statement, but we may withhold the refund until we receive the goods back. The consumer bears the direct cost of returning the goods.

8. Complaints

We are liable for lack of conformity of goods with the contract under applicable law. Complaints can be submitted through the Service with a description of the issue and, if possible, photos. We respond within 14 days. For used items, the described condition and visible wear are part of the contract. Consumers may also use out-of-court dispute resolution, including the services of the municipal consumer ombudsman.

9. Marketplaces and Social Media

Purchases made on third-party platforms (Allegro, OLX, TikTok Shop, Vinted, eBay and others) are also subject to that platform's terms. Our content on TikTok and Instagram is published in line with those platforms' rules.

10. Acceptable Use

  • Do not use the Service for unlawful purposes or to send unlawful content.
  • Do not attempt to access other users' data or interfere with the Service's security.
  • Do not copy product photos or descriptions for commercial use without our permission.

11. Liability

We make reasonable efforts to keep the Service available and accurate, but we do not guarantee uninterrupted operation. Nothing in these Terms limits the statutory rights of consumers.

12. Personal Data

Personal data is processed as described in our Privacy Policy.

13. Changes and Governing Law

We may change these Terms for important reasons (for example legal changes). The current version is always published on this page. Orders placed before a change are governed by the Terms in force at the time of ordering. These Terms are governed by Polish law; mandatory consumer protection rules of your country of residence remain unaffected.